Return & Refund Policy

Refund & Return Policy – SPS Agripure Foods/ Brand- SPSnaturals

SPS Naturals products are edible food-grade items, and therefore are generally non-returnable. However, we understand that issues can occur during shipping or handling.

We offer refunds or replacements within a short, defined window if you receive a damaged, defective, expired, or incorrect product. Customers must provide clear photographic or video evidences.

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1. Act Immediately

If you notice any issue, you must notify customer support within 24 hours

Claims made after this period may not be eligible.

2. Provide Proof (Mandatory)

To process your refund or replacement, you must submit:

Clear photos/videos of the damaged, leaking, defective, expired, or wrong item delivered

Image of the batch number and packaging condition

Proof of purchase (order ID/invoice)

This evidence is required to validate your claim.

3. Valid Conditions for Refund or Replacement

You are eligible for a refund or replacement if:

The product is damaged or leaked during transit

The product delivered is expired or near expiry

You received a wrong item

The product packaging is tampered or defective

The quantity or variant received is incomplete or incorrect

Note:

We do not accept returns for reasons such as change of mind, taste preference, or if the product has been opened/used (unless defect is proven).

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4. How to Request a Refund or Replacement

SPS Naturals Website Orders:

Email: spsnaturals@gmail.com

Phone/WhatsApp: 880p341389

Provide order ID and images of the issue.

5. Refund Method

Approved refunds are processed through:

Original payment method (UPI, card, net banking, wallet)

In some cases, store credit may be issued

Refunds typically take 5–7 business days depending on your bank.

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6. Replacement Conditions

If a replacement is requested and approved:

The replacement will be shipped at no additional cost

Replacement is subject to stock availability

If the product is out of stock, a full refund will be issued

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8. Non-Returnable Items

Due to the nature of edible products, the following cannot be returned:

Opened or partially used products

Products without original packaging

Products returned due to personal taste preference

Products reported after the return window has expired

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For any refund or return queries regarding SPS AGRIPURE FOODS/SPS Naturals products:

Customer Support

Email: spsnaturals@gmail.com

Phone/WhatsApp: 8800341389,7311104969

Address: Sahsan Road, Rahimapur Bazar, Jhunsi,Prayagraj, Uttar Pradesh-211019