Shipping Policy
Shipping & Delivery Policy – SPS AGRIPURE FOODS
Effective Date: 06/12/2025
Last Updated: 06/12/2025
This Shipping & Delivery Policy explains how SPS AGRIPURE FOODS (“Company”, “we”, “our”, “us”) processes, ships, and delivers customer orders placed through our website, marketplaces, or authorised distribution channels. By placing an order with us, you agree to the terms below.
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1. Order Processing Time
1.1 Orders are typically processed within 1–2 business days after order confirmation.
1.2 Orders placed on weekends or public holidays will be processed on the next working day.
1.3 Delays may occur during peak seasons, festivals, logistics disruptions, or due to high order volume.
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2. Shipping Methods & Delivery Time
We partner with reputable courier companies to ensure safe and reliable delivery.
Estimated Delivery Timelines:
Metro Cities: 2–5 business days
Tier 1 & Tier 2 Cities: 3–7 business days
Remote / Rural Areas: 5–10 business days
Delivery timelines are estimates and may vary based on:
Customer’s location
Courier service availability
Weather conditions
Operational constraints
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3. Shipping Charges
3.1 Shipping charges, if applicable, will be clearly displayed at checkout before payment.
3.2 Free shipping may be offered on selected products, minimum order values, or during promotional campaigns.
3.3 COD (Cash on Delivery) orders may attract additional charges based on the courier partner’s policy.
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4. Order Tracking
4.1 Once the order is dispatched, customers will receive:
Tracking number
Courier partner details
Tracking link
4.2 Tracking information may take up to 24 hours to reflect on the courier’s website.
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5. Delivery Attempts
5.1 The courier will usually make two delivery attempts.
5.2 If the customer is unavailable, the package may be:
Held at the nearest courier center for pickup, or
Returned to the origin (RTO)
5.3 Re-delivery of RTO orders will require additional shipping charges.
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6. Address Accuracy
6.1 Customers are responsible for providing accurate and complete shipping details.
6.2 Incorrect or incomplete addresses may lead to delivery delays or non-delivery.
6.3 SPS AGRIPURE FOODS is not responsible for orders delivered to incorrect addresses provided by the customer.
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7. Damaged, Leaking, or Tampered Deliveries
7.1 If you receive a package that appears damaged, leaking, tampered, or opened, you must:
Take clear photos/videos
Reject the delivery (if possible)
Inform our support team within 24 hours
7.2 For accepted deliveries, you must notify us with photos within 24–48 hours for eligibility under our Refund & Return Policy.
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8. Delays Beyond Our Control
We are not liable for delays caused by:
Natural disasters
Strikes or political disturbances
Logistics partner delays
Weather issues
Pandemic-related restrictions
Incorrect customer information
However, we will assist you in tracking and resolving delivery issues.
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9. International Shipping (If Applicable)
If SPS AGRIPURE FOODS decides to ship internationally:
Customs duties and import taxes will be borne by the customer
Delivery timelines will vary by destination
Certain edible products may not be eligible for export depending on country regulations
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10. Non-Delivery Situations
An order may be marked as non-delivered if:
The courier cannot reach the customer
Address is incorrect
Customer refuses delivery
Customer does not respond to courier calls/messages
In such cases, the shipment may be returned to us.
Re-shipping will require additional charges.
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11. Contact for Shipping Assistance
For any concerns regarding shipping, tracking, or delivery, contact:
SPS AGRIPURE FOODS – Shipping & Logistics Support
Email: spsnaturals@gmail.com
Phone/WhatsApp: 7311104969,8800341389
Address: Sahson Road, Rahimapur Bazar, Jhunsi,Prayagraj, Uttar Pradesh-211019